:root{color-scheme:light;--bg: #f7f7f5;--surface: #ffffff;--ink: #171717;--muted: #666666;--line: #deded8;--soft: #f1f1ee;--accent: #245a4a;--accent-soft: #e8f0ec;--danger: #9f2f2f;--focus: #9a6a2f}*{box-sizing:border-box}body{margin:0;min-height:100vh;color:var(--ink);background:var(--bg);font-family:Inter,Segoe UI,Arial,sans-serif}button,input,textarea{font:inherit}a{color:inherit}.app-shell{min-height:100vh;padding:24px 16px}.workspace{width:min(1120px,100%);margin:0 auto}.topbar{min-height:52px;display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:18px}.title-block{min-width:0}.eyebrow{margin:0 0 4px;color:var(--muted);font-size:.74rem;font-weight:700;text-transform:uppercase}.title-row{display:flex;align-items:center;gap:10px;min-width:0}h1{margin:0;font-size:clamp(1.7rem,4vw,2.5rem);font-weight:750;line-height:1.08}.region-title-select{width:52px;min-height:30px;border:1px solid var(--accent);border-radius:8px;padding:0 6px;color:var(--accent);background:var(--accent-soft);font-size:.82rem;font-weight:800;letter-spacing:0;text-align:center;cursor:pointer}.account{display:flex;align-items:center;justify-content:flex-end;gap:8px;min-width:0}.account-email,.guest-pill{min-height:36px;display:inline-flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:8px;padding:0 10px;color:var(--muted);background:var(--surface);font-size:.9rem;overflow-wrap:anywhere}.layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px;align-items:start}.main-column,.side-column{display:grid;gap:16px}.side-column{position:sticky;top:16px}.panel{border:1px solid var(--line);border-radius:8px;padding:16px;background:var(--surface)}.section-heading{display:flex;align-items:baseline;justify-content:space-between;gap:12px;margin-bottom:12px}.section-heading span{font-weight:750}.section-heading small{color:var(--muted);font-size:.82rem;white-space:nowrap}textarea,input{width:100%;border:1px solid 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small{color:var(--muted);line-height:1.35}.record-button{min-width:190px;min-height:54px}.record-button.active{border-color:var(--danger);background:var(--danger)}.record-button.active:hover{border-color:#7d2424;background:#7d2424}.location-card{margin:0}.location-copy,.location-actions{min-width:0;display:flex;align-items:center;gap:8px}.location-copy{color:var(--muted);overflow-wrap:anywhere}.location-copy svg{flex:0 0 auto;color:var(--accent)}.location-actions{flex:0 0 auto}.icon-button{width:40px;padding:0}.actions,.complaint-tools{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:12px}button{min-height:40px;display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid var(--accent);border-radius:8px;padding:0 14px;color:#fff;background:var(--accent);font-weight:700;cursor:pointer;transition:background .16s ease,border-color .16s ease,color .16s 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a{color:var(--ink);overflow-wrap:anywhere}.complaint-tools{margin-bottom:10px}.complaint-tools .section-heading{margin-bottom:0}.delivery-actions{display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-wrap:wrap}.gmail-status{min-height:28px;display:flex;align-items:center;justify-content:flex-end;gap:12px;margin:-4px 0 10px;color:var(--muted);font-size:.86rem}.gmail-status .link-button{margin-top:0;white-space:nowrap}.clarification-block{display:grid;gap:12px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:14px 0;margin-bottom:14px}.clarification-block .section-heading{margin-bottom:0}.clarification-block button{justify-self:start}.step-card{display:grid;gap:12px;border:1px solid var(--line);border-radius:8px;padding:12px;background:#fff}.step-count{color:var(--muted);font-size:.78rem;font-weight:750}.step-actions{display:flex;justify-content:flex-end;gap:8px}.step-actions 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